LIMITED LIFETIME WARRANTY
Donarra Extrusions, LLC. (“Donarra”) provides a Limited Lifetime Replacement Warranty to the original (retail) purchaser with the original receipt. The warranty covers specific defects created during the manufacturing process that become evident during normal use for the lifetime of the product. It is important to understand the Intended Use and Function of the product in order to determine whether there is a true defect or if the product is not being used properly for its intended purpose. Donarra products, being made from HDPE, can be punctured by sharp rocks and/or falling objects. Punctures are not covered by this warranty. Please see Intended Use and Function below.
Donarra products are warranted against, but not limited to: cracking, breaking, splintering, and chipping. Although rare, occasionally there are things that are not detectable during our visual inspection, and that is what is covered under this warranty. Minor thickness variances in the mats are normal and are caused by our manufacturing process. Such variances do not affect the mechanical properties of the prodcucts.
Purchaser’s remedies shall be limited to replacement. Donarra will replace all defective products, but Donarra will not cover shipping costs.
INTENDED USE AND FUNCTION
Warranty coverage hereunder only applies to products purchased directly from either Donarra and/or its authorized sales and service centers and representatives. All other purchases are specifically excluded from any warranty coverage.
ALL OTHER EXPRESS AND IMPLIED REPRESENTATIONS AND WARRANTIES, AND ALL OTHER LIABILITIES, RELATING TO THE CONDITION OR USE OF THE PRODUCT ARE SPECIFICALLY DISAVOWED, AND IN NO EVENT SHALL DONARRA AND/OR ITS AUTHORIZED SALES AND SERVICE CENTERS AND REPRESENTATIVES BE LIABLE TO PURCHASER, OR ANY THIRD PARTY, FOR ANY DIRECT OR INDIRECT CONSEQUENTIAL, LIQUIDATED, OR INCIDENTAL DAMAGES.
HOW TO FILE A CLAIM
If you feel that one of our products is defective, you may fill a claim by taking one of the following steps:
1. Contact the dealer from which you originally purchased the mats and let them know about the issue. They will in turn contact Donarra to file a claim for consideration.
2. Contact Donarra directly at 352-369-5552. We will discuss the issue and help resolve it in a timely manner.
3. Submit relevant photographs, a copy of your original invoice, and the full description of damage incurred on the mat during usage via email to: email@example.com.
Note: Returning your defective product(s) may not be necessary. Donarra will not accept any unauthorized product returns.
Understanding what the products are intended for, using them properly, and providing simple maintenance will not only add life to your product, but also help ensure the maximum performance you deserve from Donarra’s products. Donarra appreciates your business and values the support you provide as a customer to our dealer network.
Donarra began producing its products from 100% post-industrial (HDPE) plastic. Using quality raw materials, and being an industry innovator and leader, permits us to provide the only Limited Lifetime Warranty in the industry. We are proud to produce products that not only serve a purpose but also allow us to do our part by being a Green Producer.